Norwegian Cruise Line: 90 days *Terms & Conditions Package not available on sailings less than 5 days or charter sailings. The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. Suspended Sailings - Refund Request. I don't remember ever cancelling a pre-paid SHOREX. Please note, we do not have the facility aboard any of our ships to accept any valuables for safe-keeping. Guests are advised to contact the airline(s) directly to confirm pre-assigned seating. (1) Recommended Consultation with Medical Practitioner. Denial of boarding (which may also apply in respect of any flight) will result in the application of 95% cancellation charges and no payment of refunds or expenses. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. (5) If the carrier with whom you have a confirmed reservation becomes subject to an operating ban as above as a result of which we/the carrier are unable to offer you a suitable alternative the provisions of clause 9 (Changes and cancellation by us) will apply. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. (3) Please note, we cannot accept responsibility for any services which do not form part of our contract. It is your responsibility to be at the correct place at the correct time as the transfer vehicle is not obliged to wait. Our COVID-19 Policies and Procedures will be updated as needed and are available on our website at www.ncl.com/sail-safe. Subject to availability, we will endeavour to offer you an alternative transfer time where you can no longer travel on your booked transfer as a result of a change in flight times. The good news: Here's your $5,587 refund for the canceled cruise. The Guest agrees that if at any time within 14 days prior to embarkation, the Guest tests positive for COVID-19, exhibits signs or symptoms of COVID-19, has had close contact with a person confirmed or suspected as having COVID-19, or we otherwise determine in our sole discretion that the Guest is unfit to board because of any communicable illness, we will deny boarding to such Guest. Unless and until specifically confirmed, all special requests are subject to availability. Except where indicated, advertised fares are per person, based on double/twin occupancy and include relevant government fees and taxes in the amounts current and applicable at the time of publication. NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. The limitation period may be suspended or interrupted in accordance with the national law of the court dealing with a claim but no action may brought under the Athens Convention later than 5 years from the date of disembarkation (or in the event of death, the date disembarkation should have taken place) or, if earlier, 3 years from the date the passenger knew or ought reasonably to have known of the injury, loss or damage. (2) Agreement to Abide by Current COVID-19 Policies and Procedures. (2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. (2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. The issue of official advice or recommendations against non-essential travel by public authorities (such as the UK Foreign, Commonwealth and Development Office) does not automatically mean we are prevented from performing your contracted holiday arrangements. Luggage and other personal possessions are at all times your responsibility and are carried on the transfer vehicle at your risk. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Please note: the provision of SFPD or API is a separate requirement to the Electronic System for Travel Authorisation or ESTA see clause 18 of our Terms and Conditions. You must check the policy terms prior to purchasing your insurance. If the passenger fails to comply with the above, he shall be presumed, unless the contrary is proved, to have received the luggage undamaged. We will not be responsible for arranging or meeting the costs of any alternative form of transport. Click here to see the print version of the current applicable Terms and Conditions. The Guest understands and agrees that onboard photographers may photograph Guest and minors and other persons in the care and charge of the Guest, and that those photographs may be processed, displayed and sold to Guests and others. Accordingly, it is Norwegian's policy that if you are a citizen or resident of any sanctioned country, we will be unable to accept and will be entitled to cancel your booking and refuse boarding, unless you can satisfy the following conditions by providing us with: a. proof of citizenship in a non-sanctioned country; OR proof of residency in a non-sanctioned country; AND. If you fail to obtain authorisation to travel through the ESTA website or a US visa in advance of travel, you will not be allowed on your outbound flight or sailing to the US. References to "departure" mean the start date of your holiday arrangements. Without prejudice to the above, in the event that we are found liable for loss of or damage to any valuables on any basis, the most we will have to pay you in respect of such loss or damage is the maximum payable under the Athens Convention for valuables deposited with us for the agreed purpose of safe-keeping. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). All visitors to the US (including children) who are eligible for the VWP must apply for authorisation to travel to the US in advance in accordance with the Electronic System for Travel Authorisation (ESTA). You must complete an online application for authorisation to travel on the ESTA website (details below) at least 72 hours before your flight or sailing to the US departs but you are recommended to apply earlier. If you remain dissatisfied, you must write to us within 28 days of the end of your holiday (or for damage to or loss of luggage within the time limits specified in clause 12(6) above) giving your booking reference and full details of your complaint. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. We also reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. b. "We", "us", "our", "Norwegian Cruise Line" and "Norwegian" means NCL (Bahamas) Ltd., trading as Norwegian and/or Norwegian Cruise Line, Mountbatten House, Grosvenor Square, Southampton SO15 2JU, Great Britain, phone: 0800 03102121, e-post: reservations@ncl.com. In the event that we are found liable for any transfer which does not form part of a flight inclusive booking or was not booked at the same time your cruise only booking is made on any basis, we are entitled to rely on all limitations and exclusions of liability contained or referred to in these Terms and Conditions. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. This policy also applies if you already cancelled . (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. Providing we are notified of the cancellation prior to departure, government and port taxes will be refunded where paid. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. (i) the act(s) and/or omission(s) of the Guest(s) affected; or c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. An EHIC is not a substitute for travel insurance. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. Failure to do so may result in the Guest being refused boarding. Alternatively, guests can book flights packages through us, which includes air transport, transfers between airport and port and a pre and/or post night in a hotel, if required and depending on the destination. Placing valuables in a cabin mini-safe is not depositing them with us for safe-keeping for the purposes of the Athens Convention. You will be unable to sail on any of our ships unless you satisfy the requirements set out in clause 29. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. Loss of or damage to luggage includes expenses which result from the luggage not having been re-delivered to the passenger within a reasonable time of the arrival of the ship on which the luggage was carried or should have been carried but does not include delays resulting from any labour disputes. (1) Guests are required as a condition of our accepting your booking to take out adequate and appropriate holiday insurance to cover as a minimum all travel, cancellation, curtailment, medical and repatriation liabilities (including where these arise as a result of circumstances outside your control such as, without limitation, accident or illness or inability to travel for other reasons). Shore excursions are capacity controlled on a first come first served basis. For these exceptions the minimum age requirement is 21 years. Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. (6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. Full cancellation charges will then apply. (7) If you are a citizen or resident of North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria or Iran, or any other country against which the United States Department of The Treasury has issued sanctions, please refer to clause 29 of these Terms and Conditions. In any event, you must give us full details in writing (including details of any medical or mobility equipment such as a wheelchair which you will or may need to bring with you) at the time of booking and whenever any change in your mobility, condition or disability occurs. The latest timings will be shown on your e-tickets which will be available approximately two weeks before departure. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies. Under no circumstances shall we have any other liability for any compensation or other damages whatsoever, including but not limited to compensation for lodging or travel. Occasionally, before departure, we may be constrained by circumstances beyond our control to make a significant alteration to one or more of the main characteristics of the travel services which form part of your confirmed booking or to any special requirements which we have accepted and agreed to fulfil as part of our contract as referred to in clause 16. If you don't have your voucher with you at this time, you may be unable to travel on your transfer. Although we will endeavour to meet any special request (or pass any reasonable requests on to the relevant supplier where the special request does not relate to the cruise element of your holiday), we regret we cannot guarantee any request will be met unless specifically confirmed on your confirmation invoice as a special requirement which we have accepted. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. A brief summary of our liability under the Regulation and the Athens Conventions where applicable is set out below. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. It is your responsibility to ensure that the insurance cover you purchase is suitable for your particular needs. We may require a doctor's certificate or other documentation, information or waiver relating to such reduced mobility, condition or disability as we reasonably consider necessary. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. Please note that by completing this form, you relinquish the following: Future Cruise Credits equal to the amount paid applied to your reservation. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. The Athens Convention limits the maximum amount we as the carrier may have to pay if we are found liable in the event of death or personal injury occurring during the course of carriage. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. Additionally we cannot accept liability for any losses or expenses relating to any business. You will not be entitled to any compensation. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. Requests for refunds please email meareservations@ncl.com. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or A "shipping incident" means shipwreck, capsizing, collision or stranding of the ship, explosion or fire in the ship, or defect in the ship. For flight inclusive bookings, you must also pay the charges levied by the airline(s) concerned. (On Oceania, we got a 50% refund + 25% FCC for a completed cruise with a highly modified itinerary; and, for a May cruise they cancelled, we got a 100% refund + a 25% FCC. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. #2. (1) We both agree that English law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us ("claim"). Cancellation charges (as set out below) will apply. Please note, a full refund entitlement only arises where we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances as set out in clause 10(2)a and we exercise our right to cancel as a result. (5) During any transfer of luggage, including upon departure from any hotel or airport, arrival at any new destination or upon change of vehicle or means of transport, it is your responsibility to identify your luggage and ensure it is dealt with as may be appropriate for delivery to the next destination. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. Guests are encouraged to discuss the advisability of travel with their personal medical advisers / travel clinic and to review the EU and/or UK Government websites, the National Travel Health Network and Centre - www.travelhealthpro.org.uk, the U.S. Centres for Disease Control, and NHS information for updated information. (4) We will not make any refunds in respect of any unused element of your holiday, including but not restricted to any cruise portion, hotel accommodation, land-based programme, flights or transfers. You will be asked to confirm you have read the Terms and Conditions before your booking is accepted. This website uses cookies. Refund processing time is about 3-4 weeks. This may be referred to as Secure Flight Passenger Data (SFPD) or Advance Passenger Information (API). Approval is usually provided very quickly but can take up to 72 hours if data needs to be checked. She doesn't care who issued the refund. Transfers may be cancelled without charge prior to balance due date. The required visas can also be requested via the visa and passport service provider CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Where we or the carrier is not or would not be obliged to make any payment to you under the applicable international convention or EU regulation (including where any claim is not notified or issued in accordance with the time limits stipulated in the applicable convention or regulation), we are similarly not obliged to make a payment to you for that claim or part of the claim. After that point, your agent will hold the monies on our behalf. (1) EU citizens require a full EU passport in order to take any of the holidays shown in our brochures or on our website. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). The Guest understands that our COVID-19 Policies and Procedures may or will include (but are not be limited to): (1) providing an accurate, truthful and complete health questionnaire for each Guest in a form and containing any and all health or travel-related questions as required by us in our sole discretion based on advice received from relevant government or health authorities or medical experts prior to boarding; (2) pre-embarkation and/or periodic testing and temperature checks of each Guest followed by a period of isolation until test results are available; (3) modified capacity rules for activities (including but not limited to restaurants, gyms, and entertainment events onboard and for shore excursions) which may limit or eliminate the ability of Guests to participate in particular activities; (4) mandatory use by each Guest (except for children under the age of 2 years) of face coverings in most locations outside of the Guest's cabin whilst onboard, during embarkation, disembarkation and shore excursions; (5) mandatory social distancing and/or cohorting of Guests at any/all times whilst on board and during embarkation, disembarkation, and shore excursions; (6) additional restrictions during shore excursions depending on local conditions, including but not limited to denial of disembarkation at destinations unless participating in only shore excursions approved by us; (7) mandatory hand-sanitizing by Guests upon entry or exit of any public areas; (8) confinement of Guests to cabins, quarantine or emergency disembarkation of Guests if, in our sole discretion, such steps are necessary to prevent or slow the spread of COVID-19; (9) the required completion by Guests in a timely manner of any written authorizations or consent forms required for us to carry out our COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms), and; (10) other policies and procedures deemed by us in our sole discretion to be necessary to reduce the risk of spread of COVID-19. The calculation of this limitation period may differ depending on the nature of the loss. Norwegian Cruise Line's Payment and Cancellation Policy is subject to change without notice. Some shore excursions are subject to cancellation if a minimum number of participants is not achieved. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. Only the party leader should write to us. You should notify us as soon as possible in the event of any change in these details. The first named person on the booking (party leader) must be at least 18 years of age except for bookings on itineraries that begin or end in North America or China or include ports of call in North America or China. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. If you have any questions about how we handle or protect your personal data, please contact us at PrivacyTeam@nclcorp.com. NCL has not indicated that this is the case. You will have a separate contract with us for any shore excursion(s) you book which are not included shore excursions. Payments can be done via your travel agent or directly with us with following credit cards: American Express, MasterCard and Visa. (1) Subject to the requirements of EU Regulation 1177/2010, we regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. Luggage does not include mobility equipment which is dealt with below. Where you miss your transfer for a reason outside your control, we will endeavour to accommodate you on a later transfer if there is one, subject to availability of space, but do not promise to do so. References in these Terms and Conditions to the Athens Convention mean those provisions of the Athens Convention which the Regulation incorporates, implements and extends unless the context otherwise requires. (1) You may cancel your confirmed booking at any time before departure. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. You should make a note of the ESTA approval number when you receive it. (2) Except where included in the cost of your cruise booking or purchased at the same time as you make your cruise booking ("included shore excursions"), shore excursions do not form part of your cruise only or cruise inclusive holiday arrangements and these Terms and Conditions (other than this clause 17 and clause 12(6)) do not apply them. (6) Pets, birds, livestock and other animals are not allowed on board the ship. You must ensure that no valuable or important items are left in such luggage - see clause 12(6). (6) Any Guest under the age of 18 who is not travelling with their own parent or guardian (but is for example, accompanied by grandparents, other relatives or friends), must have a signed parental or guardian consent form, signed by both parents or guardians, or a certified explanation if the consent of only one parent or guardian is available, which authorises travel and medical treatment in the event of an emergency.

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