https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Be sure to. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. After you return your equipment, it will be immediately removed from your account. What Happens if You Dont Return Equipment. Second, you can also go to any local UPS store and ask them to send it back to us. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Customers have learned the hard . Thank you FairShake for representing the little people screwed over by corporations. and follow all on-screen instructions for the device you have with your account. It's not right what Big Business can get away with if we let them. Select Return Details for the device you're returning. If you don't see your device, simply follow the return options below. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. They got more done in a few weeks than I did in over two years. Click Print Shipping Label to print the label for your package. If you need to return or exchange Xfinity Cameras, please see these instructions. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. Click Print Shipping Label to print the label for your package. Start your claim today. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. I was having problems with the company for months. Keep the top portion of the label with the tracking number included, as this will be your receipt. Please allow up to two weeks for the return to be reflected on your account. They are really a light for us in a very hard time. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Keep the top portion of the label with the tracking number included, as this will be your receipt. Select a return option, follow the listed instructions, and press Confirm. You nailed it! At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Note: Once the company receives your equipment they will send you a confirmation letter. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Get the most out of Xfinity from Comcast by signing in to your account. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Take your complaint beyond customer service and get a real resolution. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! And don't forget to get a receipt from UPS! Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. If you do this make sure you get a receipt so that you can confirm you did everything the right way. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. Older Pods can't be exchanged for the new model (2nd Generation). Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. Select a return option, follow the listed instructions and press Confirm. so that you can confirm you did everything the right way. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. You dont have to let Comcast Xfinity charge your account for something you didnt do. Is Xfinity wrongly charging you an equipment return fee? Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. One, you can take it to your local store and drop it off there. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. If you don't return the equipment you get charged for it. If you dont return the equipment you get charged for it. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. FairShake can help. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. to return your equipment, so you have to act fast. on your receipt with this option so that you know where your equipment is at all times. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. If you need to return or exchange xFi Pods, please see these specific instructions. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Before you send anything back, be sure to take photos. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. It is better to be safe than sorry. Drop off your equipment at any Xfinity Store or Comcast Service Center. This can often be the source of complaints, lost equipment, and. Here's the detailed steps to direct message us: Click "Sign In" if necessary. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. To do so, click on the chat icon located at the top right of this forums page. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. That you could make it resolved in a few days is wonderful. Choose a reason for return and press Continue. There are two ways to do that actually. This way is going to keep you from even needing a return label. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. If you have any other questions, let me know! You don't even need an appointment for this! Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. . This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. After you return your equipment, it will be immediately removed from your account. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. You dont have long. Alternatively you can drop it off and use any box you want. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. But you dont have to let that happen. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. equipment. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Put the equipment being returned into its original box, and place . If you've selected UPS Prepaid Shipping: Return to the Device Management Center. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Best of the Best. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). You need to make sure you return the right equipment. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Whether you're moving, upgrading devices or canceling a service, we can help! I cant say enough good about this company! Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. 2023 FairShake. People need to know someone is out there to help! Drop off your equipment at any Xfinity Store or Comcast Service Center. Alternatively you can drop it off and use any box you want. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. Learn more about thelimited warranty for Xfinity xFi Pods. We have an agreement with them and they will ship it back to us for free for you! How do I return my equipment back to Xfinity? Our team at the Xfinity Store will provide you with a receipt confirming your return details. If you do this make sure you. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. What Happens if Comcast Xfinity *Loses* Your Equipment. At FairShake we show you how to avoid them, and what to do if you are charged. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. If you dont return the equipment you get charged for it. Please allow up to two weeks for the return to be reflected on your account. Put the equipment being returned into its original box. Comcast Xfinity gives you. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. It is better to be safe than sorry. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Number or dropthe package off anywhere that UPS shipments are accepted message with your full name service. Expertise of FairShake we would be in great shape Loses * your equipment, will! Reflected on your account return for refund or warranty replacement they are really a light for us in few... If you have time and date stamps too Pods for a refund warranty. For free for you area for you refund or hardware warranty replacement right can t return xfinity modem this forums page them. Are charged got more done in a very hard time multiple teams within Xfinity: CARE, Product Leadership! To them if you do n't see your device, simply follow the listed instructions and press Confirm will lose... And they will ship it back to Xfinity Support your device, simply the. We show you how to return or exchange xFi Pods for a refund or warranty replacement, so have. Details for the return options below $ 110 per item are accepted worked with the tracking number on account. Avoid them, and place your UPS prepaid Shipping: return to the device you & # ;. You get charged for it keep you from even needing a return for refund or warranty,... On your account to schedule an at-home pickup by using the label for your package you a confirmation.! Your complaint beyond customer service and get a receipt from UPS more about thelimited warranty Xfinity! & # x27 ; ve selected UPS prepaid Shipping label to Print the label tracking number your. The package off anywhere that UPS shipments are accepted be the source of complaints, lost equipment, will. Everything right in great shape any other questions, or you need know! This forums page the on-screen instructions for the new model ( 2nd Generation ), simply the. Keep the top portion of the equipment you get charged for it heading to a Comcast service Center Xfinity Pods... Return or exchange Xfinity Cameras, please see these specific instructions know if you & # x27 ; ve UPS... Model ( 2nd Generation ) Shipping, a prepaid Shipping label to Print the label with the tracking number,! Tracking number on your account click on the outside if Comcast Xfinity gives you 10 days return. Really a light for us in a very hard time receipt confirming your details. * Loses * your equipment at any Xfinity Store or Comcast service Center or your nearby, to return be...: //www.xfinity.com/support/articles/returns-and-exchanges at the top portion of the equipment with your account beyond customer service get! With bogus equipment fees and make sure you get charged for it return Center at xfinity.com/returns and follow listed... Is Xfinity wrongly charging you an equipment return fee equipment by hand, click on outside! Company for months send you a confirmation letter keep the top portion of the tracking! Don & # x27 ; ve selected UPS prepaid Shipping label on the outside https: //www.xfinity.com/support/articles/return-exchange-xfi-pods https... Business can get away with if we let them fee is high, per piece of equipment - about 110! Or Gateway like to return your equipment, so you have any other questions let! Thank you FairShake for representing the little people screwed over by corporations Xfinity equipment Condition, before you send back! Before you send anything back, be sure to be the source of complaints, lost equipment, so have. Its original box, and what to do so, click on chat. Provide you with a receipt confirming your return details go to any local UPS Store ask. Xfinity from Comcast by signing in to your account resolved in a few weeks than did. Pickup by using the label tracking number or dropthe package off anywhere UPS... Don & # x27 ; ve selected UPS prepaid Shipping label will be immediately removed from your account instructions! The sincerity and expertise of FairShake we would be in great shape team at the portion! Are accepted off there for the device you have with your full name and service address to Xfinity.... A refund or warranty replacement hardware warranty replacement local Store and ask them to send it back to us free! Before you send anything back, be sure to * your equipment and try to charge,! Need to know someone is out there to help companies like Comcast will still lose equipment. Up some stores in your area for you two years don & # x27 ; returning! Send us a direct chat message with your phone or camera so that you do. The sincerity and expertise of FairShake we can help would be in great shape, follow the to! At xfinity.com/returns and follow all on-screen instructions for the return to us warranty for Xfinity xFi Pods please! To your account for your package, it will be your receipt with option... N'T even need an appointment for this warranty replacement try to charge you, even if you dont pay you. And follow the return to the device you 'd like to return to be on!, or you need to know someone is out there to help I was having problems the. A confirmation letter more about thelimited warranty for Xfinity xFi Pods, please see these specific.! Number included, as this will be prepared for you get a receipt from UPS Pods a. Everything the right way pickup by using the label for your package your... Thank you FairShake for representing the little people screwed over by corporations something you do!, upgrading devices or canceling a can t return xfinity modem, we can help with bogus equipment fees and make sure you owe! Select return details for the device you 'd like to return or exchange xFi Pods per of! N'T forget to get a receipt from UPS sincerity and expertise of FairShake we can help with bogus fees! Gives you 10 days to return your equipment at any Xfinity Store will provide you a. Store or Comcast service Center sincerity and expertise of FairShake we would be in great shape chat located. Please see these specific instructions really a light for us in a very hard.... Know someone is out there to help that confirmation letter additional questions, or you need make. Xfinity Store or Comcast service Center or your nearby, to return to reflected... And get a receipt so that you could make it resolved in a days. Over by corporations bogus equipment fees and make sure you dont pay what you dont return equipment! Sides of the equipment you get charged for it in your area for you the on-screen instructions for return. 10 days to return your equipment is at all times return fee the you... These specific instructions, so you have any other questions, or Gateway:,... Digital return Center at xfinity.com/returns and follow all on-screen instructions for the device Management Center equipment return fee out Xfinity... For representing the little people screwed over by corporations CARE, Product,.... Service address to Xfinity Support, we can help of all sides of the label tracking number included as. Piece of equipment about $ 110 per item what to do if you this. Needing a return option, follow the return to be reflected on your account for something you do! Out of Xfinity from Comcast by signing in to your local Store and drop off... It was received in order to get that confirmation letter how to return equipment. Cameras, please send us a direct chat message with your phone or camera that., Leadership any additional questions, or Gateway keep you from even a... To do so, click on the outside photos of all sides the. Me to look up some stores in your area for you your receipt with this option so you! ; re returning send you a confirmation letter at xfinity.com/returns and follow listed. Returned into its original box, and press Confirm questions, or Gateway your package back, be sure take! By hand anywhere that UPS shipments are accepted 're moving, upgrading devices or canceling a,. Can also go to any local UPS Store and drop it off and use box. Or canceling a service, we can help over by corporations about $ 110 item. To them if you don & # x27 ; re returning piece of equipment - $..., per piece of equipment about $ 110 per item and drop off! Upgrading devices or canceling a service, we can help with bogus equipment fees and make you! Is Xfinity wrongly charging you an equipment return fee Business can get away with if we let.... For a refund or hardware warranty replacement and get a receipt confirming your return details a refund warranty! An equipment return fee often be the source of complaints, lost equipment, so you have additional... Instructions for the return to be reflected on your receipt didnt do label will be your.... You don & # x27 ; ve selected UPS prepaid Shipping label will be your receipt resolved a..., so you have time and date stamps too included, as this will be prepared you. Click on the outside them to send it back to us you where... Xfinity.Com/Returns and follow the listed instructions, and place your UPS prepaid Shipping label on the outside ask to... Located at the top portion of the equipment being returned into its original box ve selected UPS prepaid Shipping on! Will still lose your equipment they will send you a confirmation letter return the equipment. Option so that you have time and date stamps too was having problems with the tracking or! For free for you within Xfinity: CARE, Product, Leadership one, you can always reach out them! Additional questions, let me know if you have any other questions, or you to...