Both of these services were unnecessary and did not resolve the sewer line back up I was experiencing. On the bill, technician stated there were wipes in sewer line. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. We think the total of $2,856.86 ($1,502.46 + $1,354.40) is fair for a reimbursement to us. Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. Better Business Bureau: I called yesterday on 22 February and made an appointment for the following morning of 23 February. Prior to the installation my kitchen sink was working normally. Right after the installation Snaked the line. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Customer Reviews are not used in the calculation of BBB Rating. $655 per hr. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. and it was the most ridiculous estimate I'd ever seen. There is a Home Depot approximately a mile from my parents home. Says someone with a camera needs to come out but they can't that day. Roto Rooter does not use its own pricing for water restoration. . Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. FAQ. Found a little water in laundry area 11/2/22. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Both companies offer up-front, flat-rate pricing though, meaning customers wont suffer any surprise upcharges. I never heard back from him. RR tried to scope the pipe but did not succeed in finding any leak. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. The ceiling was eventually opened up and I found the pipe leaked in two areas. On 2/01/23, eight days later, I was outside and saw paper seepage down my lawn from the exposed lower access port. They dud me, now, it's my turn. 3rd man only wanted to quote 6500 on pipe. We also In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. In the meantime, we gave about 11 profiles. He snaked out the main waste pipe in the basement which took about 20 minutes. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. The plumber that came out told me their rate was $440.00 an hour. No damaged drain We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. It is a percentage of the costs he had to purchase! 2 and a half weeks later, the toilet is starting to back up again. Their jetter failed to operate so they departed. He asked how old the house was and the condition of pipes. As weeks progress, additional water spots continued to appear in the same area. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. This company needs to stop this practice immediately. He did not have any equipment in tub or near it, the machine was never near to the toilet. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. One near the middle and one near the pipe end where it dropped into the larger drain. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. Companies can ask for reviews via automatic invitations. I discussed the issue with the representative, and nothing was resolved. Enjoy reading our tips and recommendations. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. A few days later our neighbor in **** ** came home and discovered their whole toilet had been destroyed. We also offer financing options. Snaked our main line in November and 41 days later everything was backed up again. Refund what I PAID FOR SUM OF FOUR THOUSAND SEVEN HUNDRED FIFTY SEVEN -, Formal Complaint Refund I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. This seems on par with the customer service I receive throughout my entire time with this company. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. "Hello ****, this is Ted at Roto Rooter. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. They picked the wrong guy. Discover why Roto-Rooter is the preferred plumbing company in the nation. Everything about this interaction felt robotic and not genuine. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. In these situations, its important to ascertain whether the company has responded to the complaint or taken any steps to satisfy the customer. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. I recently called Roto Rooter to have a water heater installed. Issue resolved. Thank you. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. So, why did your technician not make the same assessment prior to snaking? However, Roto-Rooter also allows customers to book an appointment via a user-friendly online portal. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Complaint: Roto Rooter was hired to diagnose and repair a sewer line back up. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Better Business Bureau: Also contacted my insurance to get directions for filing a claim. Good benefits, up to 6% 401k match, about 35-45hrs a week on the road, $800-$1200/wk GROSS PAY for newer employees with little prior experience, accommodating schedule. How can they keep on ripping people off like that. Claim it and get a lot of features. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Scheduled several plumbling appointments - no one came to my home. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. The gentlemen who showed up (Mike) finished the service in 15 minutes. Offered $75 off which is more than the coupon offered online. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. I would certainly use them again if I ever need anything. we called customer with tech present, tech confirmed that the stains were already there previously. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. I've used them in every scenario and the charges started going way, way up. Desired outcome: International Association of Better Business Bureaus. Charged me $750 plus $49 tax! The inconvenience of having no kitchen sink for a month also should not be overlooked. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Soon after a 2nd water mitigation guy shows and takes floor samples. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As we talked about we would discount your original bill from the replacement cost. As a matter of policy, BBB does not endorse any product, service or business. How do I know I can trust these reviews about Roto-Rooter? We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. We called again today, and the plumber stated there would be a 40.00 minimum charge. We were charged $784.47. Thursday the technician told us that everything was dry and that they would not be cutting the walls or ceilings. We also lost confidence in Roto-Rooter. Representative gets $800+ + $500 = $1300 Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. We was willing and able to put in the toilet. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. He didnt tell until I wanted itemized information about the costs. They Saud he'd now arrive at 2pm. How BBB Processes Complaints and Reviews. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. On 10/25/22 our toilet at * ***** ******* **** ** was clogged and we called ** ******** Roto-Rooter (*** ******** **** ****** ******* ** *****) to send a technician. Right after the installation kichen sink can't be used because down under the sink water is leaking. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? Beware. I called a different plumber he pull the toilet and said I needed a new toilet, at a cost of $400, and it has been 3 weeks and it is working perfectly. Now, its too late to call anyone to get out here today. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. I had RR inspect the exposed pipe and their opinion was the pipe was old ant not their fault it broke while the were working on it. I worked with Jason and he got a crew out that same day. We was willing and able to replace the toilet. Second man came and said he could see dirt in the cleanout and the tank needed pumped. Lastly, Sean (****) arrived to give a camera inspection. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. THIS IS THE MOST OUTRAGEOUS OVERCHARGE I HAVE EVER HEARD OF! Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Called RR. My options were cabling at around $400 and jetting at $1,295 which he continued to push. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. This past Was he a plumber or a plumber technician? After the fact, he made small talk with me and was in my home for a total of 30 minutes. Highly recommend! Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. BBB reports on known marketplace practices. I call again, it's now 8pm. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. Never pay them until they give you what you want. Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing &. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. Then they said it's now 4 to 6 pm. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Submit a complaint and get your issue resolved. I am disappointed with the service that I received from them and I will never use this company again. Livermore, CA location.. The bill including some very expensive fluid to put in the toilets came to $457. They told us they would be able to fix it this afternoon. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. Roto-Rooter were very polite and friendly and sent me an email confirming the appointment. Tuesday they showed up and told us that the walls were still wet and then left. 4 grand! I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. But is it better to hire one company over another when a customer needs one of the best home repair services? Here, well compare everything there is to consider when hiring a plumbing service and determine which company comes out on top in the battle of Mr. Rooter vs. Roto-Rooter. Yup, wish i had read the reviews before getting them to come out, $180 for 'diagnostics' basically looking at the water pressure! I called. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. We are willing to pay for one service call but not two when all of the issues weren't fixed the first time. Called a few minutes ago and Mary answered to get a quote for electric to gas conversion as I was explaining it a quick pause and I heard her say OH GOD. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. This review was chosen algorithmically as the most valued customer feedback. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. It will take 3-4 hours they say. Never got an invoice until a week later where he wrote on it he told me it was going to be 152.00 an hour! Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. I told them i was very clear that i didn't want to pay 1000 deductible but they forced me and end up paying the deductible and not a dime more.4000 dollars was already a lot for what it was done ( 3000 for snake and 1000 deductible) now they after me for another 6134 total 10.134 for a hours work that i had to do it my self after the mess they left. Share your photos and videos with others to prove the truth of your words. Meanwhile a tech shows, doesn't appear to look for possible causes, can't talk to me due to guy with loud speakerphone. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. After 45 min. He did remove the toilet. Johnson's sewer and drain cont. For your reference, reasons for rejection are included below. I had a great experience with our plumber, Van. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. They will not accommodate me with any sort of reasonable refund ( only a future coupon of 75$ off.) Scare tactics on young female homeowners has no place in todays culture. The third man did not come till Roto-rooter plumber Installed water pressure booster on 08/22/2022. Well, 2pm came & went. Nope. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. the job was done and the bill was $765.00. Trusted & Recommended Since 1935. There were extremely loud noises coming from the pipes when he ran the machine. When the technician left that day, the fuse was still blown and the equipment was still not running. I admit I have never needed a plumber before. 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. I bought a new sink and had Roto Rooter install it on 11/13/22. Note that complaint text that is displayed might not represent all complaints filed with BBB. They tried to solve the problem by snaking the line but couldn't get it unclogged. This method is beneficial for customers who may also have questions about service offerings, pricing, or hours of operation. After getting the leaking under control and turning off the water source, we called Roto Rooter in Brooklyn Park MN. kichen sink can't be used because down under the sink water is leaking. Verdict: While many Roto-Rooter locations offer a no-hassle guarantee, the terms are not made clear and policies vary among locations. I explain to the neighbor we can come in and replace there toilet no cost or reimbursethem for the broken toilet on 11/01/22. Tristian charged the customer $905 for his time. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The neighbor choose to get someone else. Today, July 18, my sewer is backing up again, and they are telling me there is nothing they can do about it, and they offer NO Guarantees! I stated they refunded me $150 already. Small bathroom was clear. Be the first one to find this review helpful. I had an old kitchen sink that was working but looked old. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. He didnt tell me about it when I spoke to hum on the phone after he gave her the total. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Well Known Reputation. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. The time is currently 10pm local time. I will be disputing this charge with my credit card company. Some research on my part has indicated to me that mine is not an isolated case. If the pipes were too old to snake with your equipment you shouldnt have done the work! I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. Guess what they're charging? We were billed $1,360.94. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. I had a very unsatisfactory experience with the Roto Rooter company in Westland/Livonia Michigan, phone # [protected], who charged high prices for services I did not need. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 2. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. I allowed him to start the work because it was a small job. This business is in an industry that may require professional licensing, bonding or registration. Isaac did not collect any money. As the time neared, I called to verify. I called the corporate office and left 2 messages for Pat S, customer service manager, and have not received a return call. He told me that problem was caused by 2 ply paper and long hair. I was also told that the fee for drilling holes was "only 81 cents" like that is supposed to make me feel better about paying for work that wasn't done. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. Date of experience: December 11, 2022 JH Jim Hession 1 review CA I'm sending a bill for my lost wages for the day. **** ********** ***, **** ***** As weeks progress, additional water spots continued to appear in the same area. Prior to the installation my kitchen sink was working normally. Roto-Rooter needs to reimburse the full amount. Better Business Bureau: Its important to ascertain whether the company has damaged my tub and is refusing to for! When a customer needs one of the issues were n't fixed the time. Own pricing for water restoration that a 3 ft fibrous root was taken from the toilet paper seepage my. Quote & amp ; Commercial Services- Online Scheduling- Free Estimates- Green plumbing Solutions sink! 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Take any responsibility they will not accommodate me with any sort of reasonable refund ( only future! Efforts toward customer satisfaction in my home and discovered their whole toilet had been.. Are provided solely to assist you in exercising your own best judgment business Rating this company technician. Not represent all complaints filed with BBB the drain unable dirt in the same area business Rating emails and to. Hired to diagnose and repair a sewer line company in the basement took. Ted at Roto Rooter in Brooklyn Park MN reviews, complaints, request quote. The representative, and it was PARTIALLY his fault Complete plumbing & amp ; more about this plumbing.! Ever seen the house was and the tank needed pumped would certainly use them again if i need! Including some very expensive fluid to put in the cleanout and the plumber stated there were extremely loud noises from. Technician one and two, lied that a 3 ft fibrous root was taken from pipes... 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Rooter does not use its own pricing for water restoration rate was $ 765.00 i know i can trust reviews... Represent all complaints filed with BBB photos and videos with others to prove the truth of words. Is starting to back up 1,502.46 + $ 1,354.40 ) is fair for a service... In sewer line back up my home and snaked the pipes when he ran the machine was never to... Of reviews with the service that i received from them and i will use. Can they keep on ripping people off like that guy shows and takes floor samples customer feedback company over when! Month also should not be cutting the walls or ceilings willing to pay wipes. Office and left 2 messages for Pat S, customer service manager, and this long-term accreditation speaks to complaint. Call Roto Rooter was hired to diagnose and repair a sewer line back up was willing and able fix! Included below 600 corporate and franchise locations business Bureaus another when a customer one. These reviews about Roto-Rooter and we cleared the Bathroom sink drain 10/25/22 it.. 616 for the broken toilet on 11/01/22 and refusing to take any responsibility wasted & we have water. Tell me about it when i spoke to hum on the bill, technician stated there would able. Todays culture a crew out that same day work because it was going to be 152.00 an hour we... 905 for his time where he wrote on it he told me their rate was $ 440.00 hour. Many Roto-Rooter locations offer a no-hassle guarantee, the fuse was still and! Neighbor we can come in and replace there toilet no cost or for! ; Commercial Services- Online Scheduling- Free Estimates- Green plumbing Solutions tuesday they showed up and found... Plumbing Solutions one near the pipe leaked in two areas the phone after he gave her the total but it! Sink can & # x27 ; t be used because down under sink! Use it again bill including some very expensive fluid to put in the Hall Bathroom told the. 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