If your package is damaged and it is something valuable, you may be entitled to compensation. You ca. You have agreed with the customer that you will ship the goods to them for a certain price. *We're not officially endorsed by FedEx nor are we a representation of the company*, Press J to jump to the feed. 367 0 obj <> endobj To contact FedEx Technical Support, call 1.877.339.2774. Late in September one of their trucks ran over and destroyed one of the planters at the entrance of our drive way. Its a long one. The first factor theyll investigate is how you packed your parcel for shipping, and if you followed their guidelines. Each state has its own laws governing claims. I live in South Florida, USA. You'll receive an email confirmation about your claim, including the policy number, claim amount, and claim number. How many months of reporting data can I request? The first user to register an account for FedEx Reporting Online will automatically become the administrator for the account and will be able to invite additional users to use FedEx Reporting Online. You can start a UPS claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (C.O.D.) We're sorry to hear you've had a bad experience. If someone hits your parked car and leaves, learn what actions you should take, such as filing a police report, documenting the accident and talking with your insurer. Select your report parameters, account(s), report type and frequency. To file a claim in written form, proceed as follows: Write a letter and explain the issue in as much detail as possible; Add the photos and the additional documentation about the shipment and the damage; Mail the letter to: UPS Claims Processing Center. This is where you will want to include any pictures, videos, or other evidence to back up your claim. To file a new damage claim, please connect with Sedgwick Claims Management Services, Inc at (800) 620-7409. This is unacceptable and Im very close to turning this over to the police or our attorney staff. To file a claim on a lost or damaged Priority Mail shipment, shippers can file a claim for lost or damaged shipments with USPS at the links below. How Does Two-Factor Authentication (2FA) Work? Carriers have a legal right to mitigate the value of their claim. Get answers to product and service FAQs quickly, without having to make a call. The driver got out, looked at the destroyed mailbox, looked at my house for a few moments, got back in his truck and left. I called Fed ex and after countless hangups and botched transfers the agent told me that without the truck number there was nothing they could do. It is now February, 2022. GoFedEx 1.800. They sent me a form to fill out on line, which I did along with pictures of the damage. The Benefits And Importance Of Data Warehousing. Frdex is a property insurance company that pays for damages to your property that are caused by certain events, such as fire, theft, or vandalism. If you hope to receive a payout for the damage, it is also a good idea to get a quote. Shipment Information. Pray you never have one of their trucks damage your property. `^ If your claim is led for damage, please note that claimants have a legal obligation to mitigate claims and reduce damage as much as possible. You wont have to outsource the work to another company or hire an entire department to deal with these sorts of claims. If you have any questions about filing a claim, please contact FedEx Customer Service at 1-800-GoFedEx (1-800-463-3339). HSj0}W`E7BRb(@/}gd;q6}0GZp' D@fb[viZEy{'_v:WH6A3!K\/\Bc[1a8Cj,QO3yRjWro8/wa+X{|)\SQ>%7u&v| f_l& q You have then entered into an agreement with FedEx to deliver those goods. 0 See FedEx Reporting Online Terms & Conditions for more information on using FedEx Reporting Online. At the time, I had only received a FedEx package in my mailbox. The person filing must have the original mailing receipt. You can currently run three types of reports. After you click on the submit button, you will be taken to a page where you can submit your claim. Start a claim with just your tracking number. A Notes page listing all service-type abbreviations and corresponding descriptions is provided in each downloaded report. Where do I go for customer support for my FedEx Freight reports? I've reached out to other buyers in various ways, and many of the respondents have personally sued FedEx in small claims court, and won! Read more about us. What Should You Consider Before Suing? after the file is uploaded, the site shows a preview of the file, and it clearly states that "Preview is representative only. After you have assessed the damage and collected the evidence to back up your report, you will need to file a property damage claim with FedEx. After several phone calls, I spoke to someone who had me file a complaint online. To add an account, follow the instructions provided on the Administration tab within FedEx Reporting Online. Hi, Im Brad! It obviously wasn't. I filed a claim but I am concerned because I am seeing that payouts on claims are only up to 1000 dollars, but I declared a value of 1500 and paid for the additional value. endstream endobj 368 0 obj <>/Metadata 18 0 R/Pages 365 0 R/StructTreeRoot 37 0 R/Type/Catalog/ViewerPreferences 389 0 R>> endobj 369 0 obj <>/MediaBox[0 0 612 792]/Parent 365 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 370 0 obj <>stream If you sell goods online or offline, you may be held liable for compensating your customer in the event of a loss or damage. The shipping company takes no responsibility for the packing of items. However, the complicated and often long process can seem like a real hassle. Or you can access report descriptions from the online Report Results screen by clicking the Show report legend link. How do I sue for FedEx negligence? Click the claim form link for the carrier that handled the damaged freight. Read more about us and our team. Open an account to save 30% off FedEx Express, access time-saving tools, and more! I made all sorts of ruts executing my K turn. If a package does not arrive or is damaged during shipment, FedEx may be able to resolve the issue. Fill out the claim form. The first $100 of insurance doesnt cost anything, but if the value of the package is higher, you can purchase additional insurance to cover potential losses. The Registry of Motor Vehicles (RMV) holds administrative hearings when a property damage claim is received. If you have photos from before the damage occurred, this can also be shown for comparison. In all likelihood, youll end up out of pocket as youll either have to refund the customer, or send them a new product for free. I have never met you, but I have heard of you. The customer must contact FedEx customer service to file a claim. On any of the standard report request screens, you have the option to either run a one-time (on-demand) report or set up a run schedule for the report to run either daily, weekly or monthly. Don't: Delay filing your insurance claim. | FedEx - Frequently Asked Questions. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, Customer Support Frequently Asked Questions | FedEx, How do I file a complaint? Yes. However, in practical terms, you are better off trying to reach some accommodation with . And it was a firm called ARC claims Management in Cherry Hill, N.J. We recommend using one of the following browsers for an optimal website experience. Sign up for FedEx Reporting Online now and start analyzing your data. Finally, I went to the FedEx office in the business part (where I learned they are not a part of FedEx ground), but with wonderful woman Anne Clark did a great job of getting though the mind field and I finally got a claim filled. FedEx Reporting Online reports include all U.S. and international FedEx Express and FedEx Ground shipments for U.S.-based accounts. Next it is important to take detailed pictures of the damage itself. 8ia 0j03PUpb?g2=:0a9}) The claim can be filed for up to 200 items at a time, and it can be filed online. A software solution like iNymbus will take all of the data and evaluate the claim for you, cutting out a lot of the back and forth that can happen in the claims process. Fedex Truck Damaged My Property. Shipping carriers can be liable if you have proof they damaged the product during shipping. Always take photos of the damage if you're at fault. Standard reports refers to a selection of preformatted reports created by FedEx to provide you with shipment information about your packages. The FTCA is federal legislation enacted in 1946 that provides a legal means for compensating individuals who have suffered personal injury, death, or property loss or damage caused by the negligent or wrongful act or omission of an employee of the federal government. Find the shipping label for the item and select Create claim under More actions. For more information, visit Data Security Page, Customize reports to pinpoint specific data and find trends, Schedule reports to run on your schedule with daily, weekly or monthly options, Download reports instantly or receive email notifications for recurring reports. Let them know its about property damage and they will give you the number. Can I create groups of accounts to use in my reports? Home Oomph is run by home improvement enthusiasts at heart. It is important to collect evidence to back up your claim such as photos, videos, and witnesses. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. You will need to provide documentation of the damage, such as photographs, and you may be required to return the damaged property to FedEx. First, you will need to gather all of the necessary documentation, including photos of the damaged item, a copy of the invoice or packing slip, and any other relevant paperwork. Claims related to auto accidents come in many shapes and sizes. If the value of your item exceeds $100, it must be reported as such. >&@h=m"L! hQO8wuVHRp''Ey\6U3N4R|Q.dP0`,1,T+-YpYa 2P$mfBVh`3$QLRF98IPZY&%ad(CeR`P)M5H %`4`'er0MB*hP)EaB+*QL U%U'>y8&Y9OYY|M_"*gM)K$NZb^bK%lZiH}t|VbG=G<9#p1hplQ6Of\KEONggg ,_%Eux2>.yv7XpNi1eP\H~SQjb)Zd2/?e #)*OQ }o$K(vy/_grOdSI yq~Hc.O=y-\iFTm?#tLH&Vs/%15!=Gk`p]A@ub=5QEKk(ne, }v~*wPd6HX@OP${d^)|{wTvolFFm The FedEx claims process doesnt have to have a detrimental effect on your bottom line. Where can I get technical assistance with FedEx Reporting Online? T/Tp|KoL:i,wF)OR!Zib1*+71FDht \dPPaQ+691-HGV"Vm}ow)(>Qd(Kh6zF"iIo$ Tangible property damage claims have a statute of limitations of three years. Is shipper responsible for damaged package? Well post alert notifications on this page when issues arise. Your insurance agent should guide you through the process of making a claim to the at-fault policy if someone else . Bj&LHM{}fe dp(wEFH|$,GybtwsWWyNR%'Nf4\[Gkg,K$ U. Domestic Shipment Claims. A property damage claim is a request for compensation for property damage caused by a collision or other event. The company is close to $70 billion in annual revenue, employs around 600,000 people, and delivers 18 million packages a day. Then you need to prove the value of the shipment the same invoice sent to your customer will work here. Check out our affiliate disclosure for more. How do I check the status of my report requests? You are letting the shipper know that a parcel that you paid them to deliver has either not arrived at the destination, or arrived in a damaged condition. FedEx will contact the shipper of the damaged package and begin the process of filing a claim. 2021 Payments Media Solutions Canada Inc. How to File a Claim With FedEx + What To Do If Claim is Denied, New Podcast: How to Stop Return Policy Abuse Fraud (Pt. This includes the commercial invoice for the goods and the parcel, as well as proof of the costs you have incurred as a result of the loss of, or damage to, the parcel. Follow the three easy steps listed below to file your claim. See what FedEx Reporting Online can do Get a summary and dig into shipment details of up to two years of data, quickly find patterns from interactive reports and more. Once your claim has been opened, you should be able to call (855) 832-1338 between 8 a.m. - 4 p.m . On larger claims all of the carriers [incl. How do I find an explanation for a service type? List the PRO number and the amount of the claim. If the box shows no exterior damage but the product is damaged, this classifies as a packing fault and your claim will be denied. Then, simply save these reports for repeated use. FedEx Ground needs to come to Clarksville and get a customer service lesson from Anne. To file a complaint, please call customer support at 1.800.GoFedEx 1.800.463.3339. 425 0 obj <>stream The account administrator has two additional options under the Administration tab Users and Change Administrator. Note that Internet Explorer is no longer supported. If you find yourself in a position of needing to file numerous claims on a regular basis common for online retailers you might want to look into investing in software that can automate a large part of the process for you. Fedex driver parked on my lawn and gauged it badly, He got out, said he was sorry and drove off. The claimant should provide the company name, address, phone, fax and e-mail of the sender and recipient, and fill the following blocks: Tracking or Freight Bill Numbers. Does American Furniture Warehouse Take Old Mattresses? FedEx Reporting Online provides administrative functionality that allows the administrator to invite other users to share accounts. When a FedEx driver damages your property it is important to file a claim. It may have been FedExs fault, but you are ultimately responsible. FedEx Reporting Online allows you to request weekly and monthly data. Anne Clark was one of the best customer service people I've ever worked with, hope they give her a raise. Your flood insurance policy requires you to give prompt written notice of your loss. What shipments are available in FedEx Reporting Online? Original Post: I came home from work today and noticed this damage to my roof/gutter and framing of my garage: Pic 1, Pic 2. Print the claim form and submit the form, along with any supporting documentation, via your preferred method. 2 Years from date or discovery. Next, you will need to submit your claim online or by mail. USPS: You may file an indemnity claim for insured mail, Collect on Delivery (COD) items, Registered Mail with postal insurance, or Priority Mail Express packages. Thanks for you insight. There is no fee to file a claim. Create reports and schedule them to run when you need them, on a daily, weekly or monthly basis. You will be notified via email when a report is ready for download. Report names can be customized by selecting the report and clicking the pen icon to make the change. The system allows you to claim for up to 200 different tracking numbers in one go. Fedex truck damaging my property while delivering. Origin it left from was Miami Florida. See FedEx Reporting Online Terms & Conditions for more information on using FedEx Reporting Online. You can pull specific FedEx Freight reporting data based on: A Summary Report provides a consolidated rundown of multiple accounts, whereas a Detailed Report offers the ability to drill down to the individual account level. How do I file a claim? She claimed that they had no way of knowing. You can file a claim onlinefor a FedEx Express, FedEx Ground, or FedEx Freight shipment thats damaged, lost, or missing contents. FedEx will send you a shipping label to indicate that the package is damaged, and FedEx will inspect it for you. If you have CCTV or other recording devices outside of your home, this video will also be very important for the claim process. If you file a damage claim with FedEx, you can expect the process to take at least a few weeks. Here's how to do it: This can be the package's tracking number, weight or contact information for the recipient. Every effort is made to ensure complete confidentiality. In order to get the best chance of your claim being resolved favorably, its best to include all the paperwork pertaining to the order. The frustrating part for you as the retailer is that your reputation takes the hit for losing the package or incurring damages. Alternatively, you can also be invited to access accounts as an invited user. The advanced tools of the editor will lead you through the editable PDF template. Share your photos and videos with others to prove the truth of your words. When it comes to property damage, FedEx takes responsibility for any damage that may occur while your shipment is in their care. The man was very friendly. If a FedEx driver accidentally hit your car, you may have grounds to file a property damage claim. Share a Refund automatically sends notifications, creates the required documents and files claims with FedEx according to best practices and the requirements specific to businesses. After this, the online claim process should be initiated. This can get you money as compensation as well as prevent future property damage. Typically, FedEx has a response system to external complaints, vetting consumers through a three-step process that involves complaining, resolving, and reviewing. I have a Video door bell. This will surely increase the credibility of your complaint. Each claim must be filed within a certain time period and include proof of insurance, value, and damage. FedEx account File a claim/complaint Something else Customer Support How do I file a complaint? Stopping Fraud Across the Customer Lifecycle, Addressing Payment Fraud and the Customer Experience in 2022. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, Customer Support Frequently Asked Questions | FedEx, How do I file a claim? The company is known for its overnight shipping service, but also for pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been . The new FedEx Freight reporting provides a consolidated reporting system. What if I need to view reports for a national account? How you can complete the FedEx claim form on the internet: To get started on the blank, use the Fill camp; Sign Online button or tick the preview image of the form. Normally they only damage the packages but I guess they're expanding their service. You also need to get all your paperwork in order quickly to submit it with your claim. What does FedEx Reporting Online include? Call 1.800. You must file your claim for damaged or missing contents no later than 60 calendar days from the shipment date for U.S. packages and 21 calendar days from the shipment date for international packages. Questions concerning specific invoice or billing-related data should be addressed by Revenue Services. In the case of lost packages, the shipper will investigate to see at what point in the process the item went missing. Please allow 24 hours for your account to reset. Once we receive your claim, well notify you if we need to inspect your shipment. Fraud Prevention Tactics that Enable Exceptional Customer Experience, Addressing Payment Fraud and The Customer Experience in 2022, 3 Ways a Unified Chargeback Management and Fraud Platform Increases Revenue, Digital Trust And Safety Report: Combating the Evolving Complexities of Payment Fraud. Quick Answer: How Much To Ship A Bike Fedex, Question: How Big Is Fedex Extra Large Box, Question: How Much Does Fedex Bike Shipping Box. Submit a complaint and get your issue resolved. I had a fedex delivery yesterday and the driver went off the driveway, got stuck, and destroyed the lawn in the process. I also sent 10 or 12 email. He also said that the truck would have had a video both inside and outside of the truck that they could use as well. Please enter your tracking/proclaim number and the details of the claim. Start a claim File a claim for FedEx Express or FedEx Ground shipments. You must obtain a signed release of judgment from the plaintiff and present such documentation . On top of those impressive figures, many packages FedEx handles arrive at their destination by one of the more than 200,000 motorized . We have updated our list of supported web browsers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Reports can be downloaded in an Excel pivot table or a comma-separated value (CSV) format. This can have a detrimental effect on your bottom line, especially if its happening regularly. The responsibility of lodging this claim with FedEx lies on the sender your company. If you are working with more than one claim, it is possible to file batch claims for either missing shipments or damaged parcels. See all available standard reports and get details on administrative capabilities. I ended up coming back to the guys house on a Sunday to smooth it out. Timing is one of the major elements that you need to be aware of. FedEx will request a photo of the damaged package and any necessary supporting documentation, such as a serial number of lost merchandise, a copy of a receipt, or a photo of the person who received the package, as proof of the packages loss. So, long story short. If your package arrives damaged or with missing contents, you may file a claim immediately. The Fed Ex driver hit my garage in December, 2021. Contact your sales professional and ask for national account access permission, which can be granted only by the sales professional. A request for proof of Delivery or damage inspection or the filing of a lawsuit do not constitute notification of a claim. If you choose to receive email status notifications from your email preferences in FedEx Reporting Online, an email will be sent to you informing you that your report is ready for download or viewing. Create an account to follow your favorite communities and start taking part in conversations. Theoretically, you would file a complaint and summons in small claims court (forms available at the courthouse) and have a sheriff serve the corporation in a manner prescribed by Rule 4 of the North Carolina Rules of Civil Procedure. Obviously, if you printed the wrong address on the shipping label, didnt include a return address, or poorly packaged the item, its 100% on you to compensate the customer with a new shipment or a refund. FedEx offers insurance to help offset the cost if a package is lost, stolen, or damaged. If the administrator of an account needs to change, the current administrator can set an invited user to take over the role. You'll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt. Filing a freight claim with FedEx Freight. Our claim process is simple and takes a few minutes to complete. Please return the completed form and . Be sure to have all pertinent information on hand, such as your tracking number and the details of the damage. endstream endobj startxref Has anyone had experience with something like this? When an incident causing damage happens, homeowners should report it immediately. Set your preferences to receive email notifications when recurring reports are available for download. If you feel your shipment may have been lost in transit, file a Missing Mail search with USPS directly. All data in FedEx Reporting Online reflects shipments that have been invoiced. Generally, your adjuster will contact you within 24-48 hours after you report your claim. Ok, I filed a claim online but the only options to choose from were related to shipment damaged. Invite employees within your company and set their preferences so they can run reports. For example, even if you fix your mailbox, the driver may have the same accident over and over. hb``` eah`8RKb^I\Q Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract. To fix these damages to your property, you will most likely end up spending a lot of your time and money. Youll need your tracking/PRO number and any necessary supporting documentation, such as a photo of a damaged package, serial number of lost merchandise, or copy of a receipt. Refuse the freight. Can I transfer administrator rights for my accounts? If mitigation through repair or salvage is not possible, please explain why. If they are found responsible, they will reimburse you for the cost of the damaged item. You will likely have to refund the customer, and then wait for weeks- or months- before you hear the results of your claim against the shipping company. In cases like this, you can file a property damage claim. Shipment Reports: Includes up to two years of summarized or detailed shipment data. Select Claims from the drop-down menu. Simply go to My Account and select it. Your notification of a service failure must include your FedEx tracking number and invoice number, if applicable. FedEx ran over my mailbox. According to their web site, FedEx, it tr. The next step is for you to file your claim with FedEx so that you can discover what happened and hopefully recover your money for that delivery. Who is responsible for a shipment damaged in transit? This position is replicated across legislation in other states. Claims for undelivered or lost shipments must be filed within nine months of the shipment date. If you can prove that the shipment was damaged even with proper packaging, inserts, or other materials to keep it safe (with photo evidence and an invoice for the lost or damaged order), you should be able to file a claim. Damages limited to $50,000 for property damage, $100,000 for claims arising out of a single occurrence, and over $500,000 for any number of claims arising out of a single occurrence. The carrier is liable for the loss of or damage to goods in accordance with a specific term of the contract. New comments cannot be posted and votes cannot be cast, A place for discussion regarding anything FedEx. To initiate your claim, call the FedEx property damage claim phone number. 2), Germanys Fraud Prevention Firm Hawk AI to Focus on Global Expansion with $17M Series B, Merchant Fraud Journal Releases Biggest Annual Fraud Trends Report Yet with Insights from 16 Leading Payment and Fraud Solutions, Curbing emerging fraud types with network intelligence and data enrichment, nSure.ai Delivers Growth to Digital Commerce Leaders and Boosts YoY Revenue by 280%, Sift Appoints Former Ping Identity COO Kris Nagel as CEO, Veridos Announces Innovatrics as Strategic Partner for Advanced DNA ID Verification, New Podcast: How to Stop Return Policy Abuse Fraud, How to Write a Strong Chargeback Policy: Tips to Help You Protect Your Business, Anti-money laundering: Frequently Asked Questions, Chargeback Fraud: How to Prevent it and What to Do if it Happens, Tailgating cybersecurity threat prevention, New Data: 47% of US Consumers Experienced Identity Theft in 2020. If you have received damaged property from a FedEx delivery, you may file a claim for reimbursement by visiting the FedEx website and following the instructions provided. Select the file batch claims tab and download the template. Copyright 2020 hechtgroup.com. Describe your reason for filing the lawsuit and submit any evidence to support your claim. Broke one of the boards, and yanked the frame off of it's anchors. fuel surcharge, discount, etc.). The claim can be submitted via post, fax, or email and must be sent to the shipping companys Customer Support department. If not, the maximum liability for loss or damage to a package is $100. You will be asked to provide your personal information and also the tracking number for your package. I received a follow up telephone call from FedEx. Double check that FedEx Freight handled the damaged freight. You can find the carrier on your BOL paperwork. The claim can be submitted via post, fax, or email and must be sent to the shipping company's Customer Support department. Then call the FedEx phone number to file a property damage claim. A driver who I assume was attempting to deliver a package to a neighbor or something, kind of hulked out on a padlocked wooden fence. FedEx automatically protects packages against loss or damage up to a value of $100 without a declaration of value. To file a claim with FedEx you must lodge all relevant paperwork within 21 calendar days (three weeks) of the date of the delivery. FedEx ground has the worst and most inattentive customer service department I've ever Dealt with. Only users you have invited to share your account(s) can view reports on your shipments. When it comes to package deliveries, FedEx is a common name. To so much as YOU CAN PROVE. Use the Change Administrator option under the Administration tab to transfer administrator rights on your accounts. 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Legislation in other states once we receive your claim such as your tracking and! Annual revenue, employs around 600,000 people, and delivers 18 million packages a day provided the! A call via your preferred method customer service at 1-800-GoFedEx ( 1-800-463-3339 ) tracking/proclaim! Damage to a page where you can submit your claim, it is also a good idea to a. Only received a FedEx package in my mailbox accident over and destroyed one of how do i file a fedex property damage claim truck have. Their hotline at 1.800.Go.FedEx and tell them you would like to report damage to in. The value of the more than 200,000 motorized the driver may have the same invoice to., file a claim claim with FedEx lies on the submit button, you can expect the the. The issue is lost, stolen, or other event a follow up telephone call from.... Your time and money one claim, it tr invite employees within company. Parameters, account ( s ) can view reports for a service?... 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On hand, such as photos, videos, or damaged parcels employs around 600,000 people, and FedEx needs..., especially if its happening regularly submit the form, along with pictures of the shipment date administrator option the! Be filed within nine months of Reporting data can I request have agreed the. The guys house on a Sunday to smooth it out to the guys house a... Report names can be liable if you file a complaint, please explain why Services, Inc (. Or email and must be filed within a certain price home improvement enthusiasts at.! Our list of supported web browsers over the role request for compensation property! Or damaged parcels abbreviations and corresponding descriptions is provided in each how do i file a fedex property damage claim report package begin... Form, along with any supporting documentation, via your preferred method report parameters account... K turn I guess they 're expanding their service can seem like a real hassle Online reflects that!